Cancer patients in Cornwall are failing to claim around £1.3 million in payments to which they are entitled according to Macmillan Cancer Support. The money is due in disability benefits.
Part of the problem is that a lot of the forms that people are required to fill in to claim the money are ludicrously long and complicated. To some they are incomprehensible. To others, they are something they put aside to fill in on a 'good day'.
One of the very valuable services that Macmillan provide are benefits advisors - experts who work with potential claimants to help them fill in the forms. The wonderful Denise, who works at the Mustard Tree Centre at Derriford Hospital, helped claim around £1.25 million last year alone and there is similar advice avialable via the Citizens Advice Bureau in North Cornwall.
(Declaration of interest: I used to work as a Fundraising Manager for Macmilan Cancer Support)